CR825 and CE875 Instant Issuance System User’s Guide 57
Card Appearance
Card appearance problems can be caused by many different factors. Click the link below that best
describes the card appearance issue on the printed card.
Something did not print
Print quality concerns on page 58
Tools for Troubleshooting
The tools for troubleshooting a problem include the supplies and equipment you use to print
cards:
Blank cards to print, used at several stages of troubleshooting
Ink ribbon and retransfer film
Indent ribbon and topping foil (for systems with an embosser)
Cleaning supplies, especially printer cleaning cards and a cleaning swab
Something did not print
Problem Probable Cause Solution
Nothing printed on the
card.
The ink ribbon or
retransfer film is loaded
incorrectly.
Remove the supply and install it correctly.
The page size was not set
to the proper size.
Use your card production application to
select the correct printer page size.
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