68 Troubleshooting
6. Remove any slack in the ink ribbon or retransfer film.
7. Reinstall the cartridge into the printer until it clicks into position.
8. Close the printer access door and lock the printer.
Messages and Conditions
When the system cannot process the card sent, it issues a condition. Conditions display on the
LCD panel on the front panel of the printer. Refer to the following for more information:
Messages on the Printer LCD
Messages from Printer Manager on page 72
Other Messages on page 72
Messages on the Printer LCD
All messages are associated with a print job. The printer issues messages that focus on recovering
from problems.
The printer displays a message number and a short description for each message.
If asked by Technical Support, press the down arrow to display a service code that further
isolates the cause of the error.
If more than one message was issued, the next message displays after you correct the
problem and press the U
SER button.
The lights on the front panel flash while messages display on the LCD panel.
Printer Messages
No. LCD Message User Light Supply Light Card Light
– Close and lock doors Color Cycle Off Off
100 Request not supported Amber Flash Off Off
103 Printer problem Amber Flash Off Off
104 Critical problem Amber Flash Amber Flash Amber Flash
105 Magstripe data error Amber Flash Off Off
106 Magstripe data not found Off Off Amber Flash
107 Magstripe read data error Off Off Amber Flash
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