CR825 and CE875 Instant Issuance System User’s Guide 59
Part of the printed image
is discolored or blurred.
The cards have
fingerprints or debris on
them.
Make sure that cards are clean. Handle
cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation
and Administrator’s Guide.
Use cards that meet the requirements for
the printer. Refer to “Cards” in the
printer’s Installation and Administrator’s
Guide.
The transport rollers are
dirty.
Run a cleaning card and replace the cleaning
sleeve. Refer to “Clean the Printer” on
page 44 and “Replace the Cleaning Sleeve” on
page 35.
The printhead is dirty. Clean the printhead. Refer to “Clean the
Printhead” on page 49.
The printed card has
small unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation and
Administrator’s Guide.
The transport rollers are
dirty.
Run a cleaning card. Refer to “Clean the
Printer” on page 44.
Wrinkles appear on the
card.
The supplies are
wrinkled.
Check the ink ribbon and retransfer film. If
either is wrinkled, advance the supply in
the cartridge to an unwrinkled section.
Replace the supplies, if necessary.
The printer firmware is
not current.
Update the printer to the current firmware
version. Firmware updates often contain fixes
for common printing issues.
Problem Probable Cause Solution
To Next Page
Loading...
