Epson WF-C5790 User Manual

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 84
Confidential
FAX Sending incomplete
(reverse insertion)
Before communication start - Connection - Transmission  Establish the correct connection between “LINE”
and “EXT”.
 Press the [On-hook] button, or attach an external
telephone, and make sure the dial tone is heard
clearly and transmission is possible.
Sending incomplete
(no connection)
Before communication start - Connection - Transmission  Connect to the telephone line.
 Press the [On-hook] button, or attach an external
telephone, and make sure the dial tone is heard
clearly and transmission is possible.
Broadcast error Indicates that during broadcast (transmission to multiple destinations),
the transmission to some destination failed.
Check the FAX report, and retry transmission to the
failed destination.
DNS error (email) The user is asked to check the DNS setting.  Check the DNS settings of the printer.
 Check the DNS server settings.
DNS error (folder)
Authentication error (email) The user is asked to check the authentication settings and account
settings.
 Check the authentication method.
 Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the account name.
 Check the password.
Authentication error (folder) The user is asked to check the storage destination, user name, and
password settings.
Set the following storage destination settings
correctly:
Communication mode, folder path, user name,
password, port number
Communication error (email) The user is asked to check the network connection.  Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the network setting related items.
IP address, subnet mask, and default gateway
 Make sure the network cable is physically
connected.
 Make sure the address is correct.
 Check the access point settings.
 Check the firewall settings.
 Check the server (possibility of server being down).
Table 4-1. Normal errors
Category Error name Error details Error solution

Epson WF-C5790 Specifications

General

Print Resolution	4800 x 1200 dpi
Duplex Printing	Yes
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 45, 000 pages
Display	4.3" color touchscreen
Functions	Print, Copy, Scan, Fax
Output Capacity	150 sheets
Scan Resolution	1200 x 2400 dpi
ADF Capacity	50 sheets
Ink Type	DURABrite Ultra pigment ink
Ink Cartridge Configuration	4 individual ink cartridges (Black, Cyan, Magenta, Yellow)
Print Technology	PrecisionCore
Print Speed (Black)	24 ppm (ISO)
Print Speed (Color)	24 ppm (ISO)
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile Printing	Apple AirPrint, Google Cloud Print
Scanner Type	Color flatbed
Fax Speed	33.6 Kbps
Paper Sizes	A4, A5, A6, B5, Letter, Legal, Executive