EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 85
Confidential
FAX Communication error (folder) The user is asked to check the network connection. Check the folder path.
Make sure the network cable is physically
connected.
Check the network settings.
IP address, subnet mask, default gateway
Check the access point settings.
Check the firewall settings.
Check the server (possibility of server being down).
Make sure the file with the same name in the storage
destination has not been placed in an open state.
Make sure the file with the same name in the storage
destination is not write protected.
Destination invalid error (folder) The user is asked to check the storage destination, user name, and
password settings.
Set the following storage destination settings
correctly:
Communication mode, folder path, user name,
password, port number
Save destination space insufficient
error (folder)
Notifies that no free space is available in the storage destination because
of which writing could not be performed.
Provide free space at the storage destination.
No received data Notifies that re-printing could not be performed. ---
Destination not input The input of the FAX number is requested. Enter the correct FAX number.
Preview not possible Notifies that the transmission preview is not possible. Disable the direct transmission.
Change the color mode to Monochrome.
Color transmission not possible for
polling transmission
Notifies that polling transmission is possible only in monochrome. Select Monochrome.
Color not possible when pending
document storage
Notifies that accumulation of pending documents is possible only in
monochrome.
Select Monochrome.
Color transmission to multiple
destinations not possible
Multiple destinations were specified, color mode was set to Color, and
the Start key was pressed.
If colored transmission is to be performed, transmit to
one destination at a time.
Select Monochrome if you want to perform broadcast.
Color transmission not possible when
ECM off
The color mode was set to Color when the ECM settings were disabled,
and the Start key was pressed.
To perform color transmission, enable the ECM
settings.
If ECM settings cannot be changed, select
Monochrome.
Duplex direct transmission not possible Notifies that duplex reading and direct transmission cannot coexist. Disable either setting.
Invalid input value Notifies that the input value is incorrect. Re-enter the correct setting value.
No FAX log Notifies that there is no communication management data. ---
Table 4-1. Normal errors
Category Error name Error details Error solution
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