EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 86
Confidential
FAX Cannot add destination Notifies that a destination cannot be added. The number of destinations must be less than the
number of destinations that can be set.
Different input number Notifies that during the confirmation input of the destination number,
the entered number is different from the first time.
Re-enter the correct destination number.
Hook operation disabled Notifies that currently on-hook dialing is not possible. Wait for the line to be free.
Dial buffer full Notifies that since the dial buffer of the on-hook dial is full, the input
cannot be received.
Wait for the entered dial data to be processed so that
space can be created in the buffer.
Off-hook fax use prohibited TBD TBD
Transmission not possible error Notifies that FAX transmission is not possible. Wait for a while and then try again.
Starting fax printing not possible Notifies that since another printing is in progress, the printing requested
by the user cannot be performed.
Wait for a while and then try again.
Paper size mismatch error Notifies that the correct size of the paper has not been set. Set the paper of the correct size and start printing.
No ADF draft Notifies that there is no draft in ADF. Set a draft in ADF.
Reception box password mismatch The reception box password is different. Re-enter the correct reception box password.
PC-FAX reception check Notifies that the PC-FAX reception can be enabled only from the PC. Enable the PC-FAX reception by using the FAX
Utility of the PC.
Media error Notifies that the media for reception fax storage has been removed. Insert the media and try again.
Notifies that the media for reception fax storage does not have any free
space.
Use a media with free space.
Notifies that the media is write protected. Cancel the write protection.
Notifies that writing has failed. Insert the media again.
In “Create Dedicated Storage Folder”, insert a
separate media in which a folder has been created.
Incorrect printing stop specified time Notifies that a different time must be specified in the Stop Time and
Resume Time of Print Stop Time.
Specify a different time in Start Time and Resume
Time.
No external call number Notifies that an external call number has not been entered. Enter an external call number.
Reception box password character
count error
Notifies that the reception box password has not been entered. Enter a password having one or more characters.
New reception box password mismatch Notifies that a different reception box password has been entered. Re-enter the correct password.
Fax function in use Notifies that since the fax function is in use, fax-related settings cannot
be made.
Wait for a while and then try again.
PC in use Notifies that since the fax settings are being changed from the PC, fax-
related settings cannot be made.
Wait for a while and then try again.
Table 4-1. Normal errors
Category Error name Error details Error solution
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