30 01-28006-0010-20041105 Fortinet Inc.
Customer service and technical support Introduction
Customer service and technical support
For antivirus and attack definition updates, firmware updates, updated product
documentation, technical support information, and other resources, please visit the
Fortinet Technical Support web site at http://support.fortinet.com.
You can also register Fortinet products and service contracts from
http://support.fortinet.com and change your registration information at any time.
Technical support is available through email from any of the following addresses.
Choose the email address for your region:
For information about our priority support hotline (live support), see
http://support.fortinet.com.
When requesting technical support, please provide the following information:
• your name
• your company’s name and location
• your email address
• your telephone number
• your support contract number (if applicable)
• the product name and model number
• the product serial number (if applicable)
• the software or firmware version number
• a detailed description of the problem
amer_support@fortinet.com For customers in the United States, Canada, Mexico, Latin
America and South America.
apac_support@fortinet.com For customers in Japan, Korea, China, Hong Kong, Singapore,
Malaysia, all other Asian countries, and Australia.
eu_support@fortinet.com For customers in the United Kingdom, Scandinavia, Mainland
Europe, Africa, and the Middle East.
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