Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, check each item in Before You Contact the
Scanner Service Provider (page 141) first, then contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact
information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and
then make an inquiry.
The following are examples of troubles that you may encounter.
● Power of the scanner
● The Scanner Cannot Be Powered ON (page 115)
● Connection of the scanner
● Cannot Connect the Scanner and a Computer via a USB Cable (page 116)
● Scanner
● The Stacker is Not Closed Automatically (page 117)
● Scanning operations
● Scanning Does Not Start (page 119)
● Scanning Takes a Long Time (page 120)
● Overlapped Documents Are Frequently Fed into the Scanner (page 126)
● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 128)
● Paper Jams/Pick Errors Occur Frequently (page 130)
● Scanning results
● The Quality of a Scanned Image of a Picture or Photo Is Poor (page 121)
● Quality of Scanned Text or Lines Is Unsatisfactory (page 122)
● Images Are Distorted or Not Clear (page 123)
● Vertical Streaks Appear on the Images (page 125)
● Images Turn Out Elongated (page 132)
● A Shadow Appears at the Top or the Bottom of the Image (page 134)
● There Are Black Traces on the Document (page 135)
● The Upper Part of the Scanned Image Appears Missing (page 136)
Troubleshooting
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