Situation in Which the Document Is not Fed into the ADF Occurs Frequently
Check the following points
● Do the documents meet the paper requirements? (page 128)
● Did you fan the documents before loading them in the ADF paper chute (feeder)? (page 128)
● Are the pad unit and pick roller installed correctly? (page 128)
● Are the pad unit and pick roller clean? (page 128)
● Are the pad unit and pick roller worn out? (page 128)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
● Did you fan the documents before loading them in the ADF paper chute (feeder)?
Solution
Fan the documents.
For details, refer to Preparation (When Loading Multiple Documents) (page 42).
● Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
● Are the pad unit and pick roller clean?
Solution
Clean the pad unit and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
● Are the pad unit and pick roller worn out?
Solution
Start up the Software Operation Panel to check the counters for the pad unit and pick roller, and if
necessary, replace the pad unit and pick roller.
For details, refer to Checking the Sheet Counters (page 162).
Troubleshooting
128
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