Scanning Takes a Long Time
Check the following points
● Does the computer meet the recommended requirements? (page 120)
● Is the USB cable connected to the USB 1.1 port on the computer? (page 120)
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)? (page 120)
● Are the rollers clean? (page 120)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Does the computer meet the recommended requirements?
Solution
Use a computer that meets the recommended CPU, memory, and other requirements.
For details, refer to System Requirements (page 26).
● Is the USB cable connected to the USB 1.1 port on the computer?
Solution
Connect the USB cable to the USB 3.2 Gen1x1/USB 3.0/USB 2.0 port.
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)?
Solution
When you start or log onto the computer, wait a while before starting a scan.
● Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
Troubleshooting
120
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