There Are Black Traces on the Document
Check the following points
● Are you scanning documents written in lead pencil or carbon paper? (page 135)
● Are the glass and rollers inside the ADF clean? (page 135)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Are you scanning documents written in lead pencil or carbon paper?
Solution
When you scan documents written in lead pencil, make sure you clean the rollers frequently.
Otherwise, the rollers will be contaminated which may leave black traces on the document or cause
feeding errors.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
● Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
Troubleshooting
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