Troubleshooting
This section explains about the countermeasures against paper jams and other troubles, items to check before
contacting your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help.
When a Paper Jam Occurs
When a paper jam occurs inside the ADF with a document inserted into the return path opening or loaded in the
ADF paper chute (feeder), remove the document in the following procedure.
● Do not use force to pull out jammed documents, and make sure to open the ADF first.
● Be careful not to touch any sharp parts upon removing jammed documents.
● Be careful not to get things such as hair, a tie or necklaces caught inside the scanner
when removing jammed documents.
● The inside of the ADF may become extremely hot during operation. Be careful not to burn
yourself.
1 Open the ADF.
For details, refer to How to Open the ADF (page 32).
To avoid a dent from being made on a document ejected on the stacker when pressed against the document
support tab, open the ADF gently.
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
2 Remove the jammed document.
ATTENTION
● Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as
staples or paper clips to prevent paper jams.
● Be careful not to damage the glass surface and the guides when removing documents with metal
objects such as staples or paper clips.
3 Push the parts on either side of the stacker in order to close the ADF.
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