The Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet Is Not Fed Smoothly
or a Jam Occurs
Check the following points
● Is the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet clean? (page 137)
● Did you load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute (feeder)?
(page 137)
● Are the glass and rollers inside the ADF clean? (page 138)
● Are the pad unit and pick roller worn out? (page 138)
● Is there any foreign matter in the ADF? (page 138)
● Did you place a thick document inside the Carrier Sheet/Photo Carrier Sheet? (page 138)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Is the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet clean?
Solution
Perform one of the following.
● Clean the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet.
For details, refer to Cleaning the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet (page 93).
● Replace the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet.
For information on purchasing the Carrier Sheets/Photo Carrier Sheets/Booklet Carrier Sheets, contact the
distributor/dealer where you purchased this product. Refer to the contact information in the Contact List
if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
● Did you load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute (feeder)?
Solution
You cannot load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute
(feeder).
Insert the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet into the return path opening.
For details, refer to the following:
● Scanning Documents Larger than A4/Letter Size (page 72)
● Scanning Photographs and Clippings without Damaging Them (page 75)
● Scanning Booklets such as Passports without Damaging Them (page 77)
Troubleshooting
137
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