Paper Jams/Pick Errors Occur Frequently
Check the following points
● Do the documents meet the paper requirements? (page 130)
● Is there any foreign matter in the ADF? (page 130)
● Is there a document remaining in the ADF? (page 130)
● Are the pad unit and pick roller installed correctly? (page 130)
● Are the pad unit and pick roller clean? (page 131)
● Are the pad unit and pick roller worn out? (page 131)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
● Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
● Is there a document remaining in the ADF?
Solution
Remove the document from the ADF.
For details, refer to When a Paper Jam Occurs (page 103).
● Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
Troubleshooting
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