Overlapped Documents Are Frequently Fed into the Scanner
Check the following points
● Do the documents meet the paper requirements? (page 126)
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to
detect overlapped documents accurately? (page 126)
● Did you scan a thick document such as a plastic card? (page 126)
● Did you fan the documents before loading them in the ADF paper chute (feeder)? (page 127)
● Have the documents just been printed out from a copy machine or a laser printer? (page 127)
● Is there a document remaining in the ADF? (page 127)
● Are the pad unit and pick roller installed correctly? (page 127)
● Are the pad unit and pick roller clean? (page 127)
● Are the pad unit and pick roller worn out? (page 127)
● Are you using the scanner at an altitude of 2,000 m or higher? (page 127)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect
overlapped documents accurately?
Solution
Fulfill the conditions to detect overlapped documents accurately.
For details, refer to Conditions Required to Accurately Detect Overlapped Documents (Multifeed) (page
54).
If necessary, specify the area to detect overlapped documents.
For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area
specification for Multifeed Detection] (page 185).
● Did you scan a thick document such as a plastic card?
Solution
When scanning a thick document such as a plastic card, insert the document into the return path opening
to scan it.
Troubleshooting
126
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