Errors
● Error Indication
If an error occurs while the scanner is used, the LED indicator lights up as follows.
● For temporary errors
Lights up in orange.
● For device errors
Flashes in orange.
Temporary errors can be recovered by the operator, whereas device errors require troubleshooting by a service
engineer.
Press the [Scan/Stop] button during the time the LED indicator displays a temporary error so that the LED
indicator lights up in green and the scanner is ready to start scanning again. Note that a paper jam indication
ends after a certain period of time elapses if there are no documents in the scanner (ready status).
HINT
If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto
Windows.
When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery
Guide window.
Take note of the displayed information and click the [More Info] button to check the troubleshooting
procedure.
● Error List
LED Indicator Error Description Refer to
Lights up (orange) Paper jam Paper Jam (page 106)
Document loading error Document loading error (page
107)
Multifeed Multifeed (page 107)
Sensor(s) dirty Sensor(s) dirty (page 107)
ADF open Cover Open (page 108)
Flashes (orange) 2 times Optical error (ADF Front) Optical Error (page 108)
Flashes (orange) 3 times Optical error (ADF Back)
Troubleshooting
105
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