Images Are Distorted or Not Clear
Check the following points
● Are the glass and rollers inside the ADF clean? (page 123)
● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF? (page
123)
● Is a scan performed on a place that is unstable or vibrates? (page 123)
● Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the
scanner? (page 123)
● Are there any wrinkles or curls on the document? (page 123)
● Did you scan a booklet? (page 124)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
● Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF?
Solution
Do not push down the top of the ADF, or place any heavy objects on the ADF during scanning.
● Is a scan performed on a place that is unstable or vibrates?
Solution
Perform a scan on a place that is stable and does not vibrate.
● Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the scanner?
Solution
Place the scanner on a flat and level surface.
Or, attach the rubber pads on the bottom of the scanner.
● Are there any wrinkles or curls on the document?
Solution
Smooth out the wrinkles or curls on the document.
Troubleshooting
123
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