Section 13 — General Setup Options
259
Display System Information
If you encounter a problem with your instrument and require assistance
from Customer Support, you may be asked to provide specific
information about your instrument system. To access these details:
1. Press Options on the main menu.
2. Press Memory & System to access the Memory screen — Your
instrument's system details display below the System heading:
• Firmware Version — Your instrument's current firmware
version. New firmware versions are released regularly and can
be downloaded from the Commtest website at
http://www.commtest.com.
MORE: See Upgrade Instrument Firmware for instructions on
installing new firmware versions.
• Firmware Backup — The firmware version that will be used if
you restore the backup firmware version by pressing
Restore Backup Firmware. Restoring your instrument firmware
will reset the instrument to its factory state. This action should
only be taken if a conflict arises with a new firmware version, or
if the installed instrument firmware becomes corrupt.
• PCB Revision — This is your instrument PCB board version.
Possible revisions are C, D, and E. Revision E versions include
USB host ports and C1D2 CSA certification. Revision C and D
boards are found in earlier instrument versions.
• OS version — The instrument's operating system.
• Instrument Region — The region your instrument has been
configured to and the available languages supported. These
include English (English), Americas (English, French, and Spanish),
Europe (French, Spanish, Hungarian), Russia (Russian) and China
(Chinese).
• Processor Type — The (CPU) processor type used on your
instrument.
The screen also displays your instrument's unique 20-digit serial number.
This serial number may be requested by the technical support team in
order to create customized upgrade packages tailored to your
instrument.
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