Grandstream Networks UCM6108 - Call Queue; Configure Call Queue; Table 35: Call Queue Configuration Parameters; Figure 47: Call Queue

Grandstream Networks UCM6108

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Table of Contents

Default Chapter2
- Table of Contents2
Change Log12
- Firmware Version 1.0.1.2212
Welcome14
Product Overview15
- Feature Hightlights15
- Technical Specifications15
- Table 1: Technical Specifications15
Installation18
- Equipment Packaging18
- Connect Your Ucm610018
- Safety Compliances22
- Warranty22
Getting Started23
- Use the Lcd Menu23
- Table 4: LCD Menu Options24
- Use the Led Indicators25
- Table 5: UCM6102/UCM6104 LED INDICATORS25
- Table 6: UCM6108/UCM6116 LED INDICATORS25
- Use the Web Gui26
- Make Your First Call28
- Figure 10: UCM6100 Web GUI Language28
System Settings30
- Network Settings30
- Firewall35
- Change Password38
- Ldap Server40
- Http Server43
- Table 16: HTTP Server Settings43
- Figure 17: GXP2200 LDAP Phonebook Configuration43
- Email Settings44
- Table 17: Email Settings44
- Time Settings45
- Table 18: Time Auto Updating45
- Figure 18: UCM6100 Email Settings45
- Figure 19: Set Time Manually46
- Ntp Server47
Provisioning48
- Overview48
- Auto Provisioning48
- Figure 20: UCM6100 Zero Config49
- Table 19: Auto Provision Settings50
- Figure 21: Auto Provision Settings50
- Manual Provisioning51
- Examples53
- Figure 26: Provisioning Example 153
- Figure 27: Provisioning Example 254
Extensions55
- Create New User55
- Table 20: Extension Configuration Parameters55
- Batch Add Extensions58
- Table 21: Batch Add Extension Parameters58
- Edit Extension61
Trunks63
- Analog Trunks63
- Voip Trunks69
- Table 24: Voip Trunk Configuration Parameters69
Call Routes76
- Outbound Routes76
- Table 25: Outbound Route Configuration Parameters76
- Inbound Routes78
Conference Bridge82
- Conference Bridge Configurations82
- Table 27: Conference Bridge Configuration Parameters82
- Join a Conference Call84
- Invite Other Parties to Join Conference84
- Figure 33: Conference Invitation from Web GUI84
- During the Conference85
- Table 28: Conference Caller IVR Menu85
- Record Conference86
- Figure 34: Conference Recording87
- Configure Ivr88
- Table 29: IVR Configuration Parameters88
Ivr89
- Create Ivr Prompt89
Language Settings for Voice Prompt92
- Download and Install Voice Prompt Package92
- Figure 38: Language Settings for Voice Prompt92
- Figure 39: Voice Prompt Package List93
- Figure 40: New Voice Prompt Language Added93
- Customize and Upload Voice Prompt Package94
Voicemail95
- Configure Voicemail95
- Table 30: Voicemail Settings95
- Voicemail Email Settings96
- Figure 41: Voicemail Email Settings96
- Configure Voicemail Group97
- Table 31: Voicemail Email Settings97
- Figure 42: Voicemail Group97
- Table 32: Voicemail Group Settings98
Ring Group99
- Configure Ring Group99
- Table 33: Ring Group Parameters99
- Figure 43: Ring Group99
- Figure 44: Ring Group Configuration100
Paging and Intercom Group101
- Configure Paging/Intercom Group101
- Table 34: Page/Intercom Group Configuration Parameters101
- Figure 45: Page/Intercom Group101
- Figure 46: Page/Intercom Group Settings102
Call Queue103
- Configure Call Queue103
- Table 35: Call Queue Configuration Parameters103
- Figure 47: Call Queue103
Music on Hold104
- Figure 48: Agent Login Settings105
- Figure 49: Music on Hold Default Class106
Fax/T.38107
- Configure Fax/T.38107
- Table 36: FAX/T.38 Settings107
- Sample Configuration to Receive Fax from Pstn Line108
- Figure 50: Configure Analog Trunk Without Fax Detection108
- Figure 51: Configure Extension for Fax Machine109
- Figure 52: Configure Inbound Rule for Fax109
- Sample Configuration for Fax-To-Email110
- Figure 53: Create Fax Extension110
- Figure 54: Enable Fax Detection in Analog Trunk111
- Figure 55: Inbound Route to Fax Extension111
Disa113
- Table 37: DISA Settings113
- Figure 56: Create New DISA113
Event List115
- Figure 57: Create New Event List115
- Table 38: Event List Settings116
- Figure 58: Event List Status116
Call Features118
- Feature Codes118
- Table 39: UCM6100 Feature Codes118
- Call Park119
- Call Recording121
Internal Options123
- Internal Options/General123
- Table 40: Internal Options/General123
- Internal Options/Jitter Buffer124
- Table 41: Internal Options/Jitter Buffer124
- Internal Options/Rtp Settings125
- Internal Options/Hardware Config125
- Table 42: Internal Options/Rtp Settings125
- Figure 60: FXS Ports Signaling Preference125
- Figure 61: FXO Ports ACIM Settings125
- Table 43: Internal Options/Hardware Config126
- Internal Options/Stun Monitor127
- Table 44: Internal Options/Stun Monitor127
Iax Settings128
- Iax Settings/General128
- Iax Settings/Registration128
- Table 45: IAX Settings/General128
- Table 46: IAX Settings/Registration128
- Iax Settings/Static Defense129
- Table 47: IAX Settings/Static Defense129
Sip Settings131
- Sip Settings/General131
- Table 48: SIP Settings/General131
- Sip Settings/Misc132
- Sip Settings/Session Timer132
- Table 49: SIP Settings/Misc132
- Table 50: SIP Settings/Session Timer132
- SIP SETTINGS/TCP and TLS133
- Table 51: SIP Settings/Tcp and TLS133
- Sip Settings/Nat134
- Table 52: SIP Settings/Nat134
- Sip Settings/Tos135
- Table 53: SIP Settings/Tos135
- Sip Settings/Debug137
- Table 54: SIP Settings/Debug137
Status and Reporting138
- Pbx Status138
- System Status144
- Cdr147
- Table 62: CDR Filter Criteria147
- Figure 71: CDR Filter147
- Figure 72: Call Report148
- Table 63: CDR Statistics Filter Criteria149
- Figure 73: Call Report Entry with Audio Recording File149
- Figure 74: CDR Statistics149
Upgrading and Maintenance150
- Upgrading150
- Backup153
- Cleaner156
- Table 66: Cleaner Configuration156
- Figure 82: Cleaner156
- Reset and Reboot157
- Syslog157
- Figure 83: Reset and Reboot157
- Troubleshooting158
Experiencing the Ucm6100 Series Ip Pbx160

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