Harmonic MediaGrid - Determining the FSD Version; Collecting Client FSD Log Files

Chapter 9 Troubleshooting
© 2017 Harmonic Inc. All rights reserved. 296 Harmonic MediaGrid Release 4.1
Troubleshooting a Component, Cluster, or Client Failure
 Log files for the client FSD
Refer to Collecting Client FSD Log Files for instructions.
 Log files for the ContentBridge FSD
These can be found at /var/log/system.log and /var/log/kernel.log
 The time of the failure
Check the corresponding SystemManager alarm to find the time of the failure.
Determining the FSD Version
Learn how to find the FSD version running on your Windows, Macintosh, or Linux machine.
To determine the FSD version on a Windows client:
1. From the
Control Panel dialog, click Add/Remove Programs.
2. Locate the
Harmonic MediaGrid File System Driver entry.
3. Click the link which says
Click here for support information.
The version is displayed.
To determine the FSD version on a Macintosh client:
1. From the
File menu, select Find.
2. Click
Applications in the Finder sidebar of the Searching “This Mac” window.
3. Double-click the
Connect to MediaGrid icon.
The
Connect to Harmonic MediaGrid dialog box opens, where the version is displayed.
To determine the FSD version on a Linux client:
You can determine the FSD version by entering the following command:
tail /proc/sys/omfs*
Collecting Client FSD Log Files
To assist with troubleshooting, Technical Support may ask you to reproduce the problem and then
collect log files from the client computers.
 Collecting Log Files on a Windows Client
 Collecting Log Files on a Macintosh Client
 Collecting Log Files on a Linux Client
 Collecting Log Messages on the ContentBridge
IMPORTANT: Do not collect log files unless directed to do so by Technical Support.
Collecting Log Files on a Windows Client
With version 3.5 and later, you can use the Windows File System Driver to configure logging
parameters. By default, the logging level is set to
4 - Information.
For instructions on accessing the Windows File System Driver, refer to Setting Windows FSD
Properties.
1. Using the Windows FSD, increase the logging level to
5 - Debug.