Hologic ThinPrep 5000 - Sample Processing Errors: Identification and Correction

TROUBLESHOOTING
9.2 ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
9
Table 9.1 Sample Processing Errors
Error Description Possible Cause Corrective Action
5000 - Sample Is
Dilute
This error message indicates
the entire sample was utilized
in preparing the slide. This
message is only a notification;
the slide is processed and may
be adequate.
This is usually caused by a low
concentration of cells in the
sample. This message usually
indicates a problem with the
sample that was collected,
rather than an issue with the
instrument and its mecha-
nisms.
Note: A slide is made from
the sample vial.
Gyn slides -
If the slide is satisfactory for
screening purposes, no further
action is necessary.
If the slide is inadequate, follow
laboratory procedure for
reporting unsatisfactory speci-
mens.
Non-gyn slides -
If there is additional sample
material available, make
another slide with more cells if
possible.
5001 - Sample Too
Dense
The sample is too dense for the
instrument to make a satisfac-
tory slide.
The sample is too dense for the
instrument to make a satisfac-
tory slide.
This is for Non-gyn samples
only. Shake or vortex sample
for 8–12 seconds. Then dilute
sample by 20:1. Place 1 mL of
sample into a new PreservCyt
Solution vial and process
again.
5002 - Failed to
Uncap Vial
The vial could not be
uncapped. The sample was not
processed and a slide was not
made.
Vial cap is screwed on too
tight.
Mechanical failure prevented
uncapping of the vial.
Damaged vial cap.
Check the vial and cap. Make
sure the plastic over wrap has
been removed from the vial.
Loosen and retighten the cap
and process again.
Replace with new vial cap.