TROUBLESHOOTING
9.18
ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
SYSTEM ERRORS
System errors are errors that the ThinPrep 5000 processor with AutoLoader is not capable of
recovering from without user intervention. The current batch terminates and the system attempts to
create a batch report. A system error is an error that will most likely require field service assistance. A
user may choose or be instructed to restart the system. The error is reported to the error log.
Clearing a System Error
When a system error has been detected, the system will usually:
4055 - Failed to
Read LIS File (3 in a
row, AutoLoader
mode only)
Three consecutive events of
failure to read a LIS file. (The
file exists but cannot be read.)
Permissions may be incorrect
on the file.
The NAS (network attached
storage) is not plugged in.
The file has not been put there
from the user’s database.
Verify the NAS is connected.
Verify that the file with this
information was put there.
4057 - Barcode
Exceeds Slide Label
Width (3 in a row,
AutoLoader mode
only)
Three consecutive events of
barcode too wide.
The barcode may contain too
many characters.
Refer to barcode parameters
required by the system on
page 6.40.
4058 - Invalid
Barcode Character
(3 in a row,
AutoLoader mode
only)
Three consecutive events of
invalid character(s) in the bar-
code.
Usage of characters not
accepted by the system.
Refer to the characters sup-
ported by the system on
page 6.40.
4059 - Invalid
Barcode Length (3
in a row,
AutoLoader mode
only)
Three consecutive events of
barcode length being too long.
Barcode string length is too
long.
Refer to barcode parameters
on page 6.40.
Table 9.2 Batch Processing Errors
Error Description Possible Cause Corrective Action
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