Hologic ThinPrep 5000 - Page 286

ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual 9.3
9
TROUBLESHOOTING
5003 - Failed to
Read Vial ID
The barcode on the vial could
not be read or is an invalid for-
mat. The sample was not pro-
cessed and a slide was not
made.
The barcode label is missing,
damaged, or printed at poor
quality.
The barcode label is not
applied to the vial properly.
Wrong type of barcode was
applied.
Failure of the barcode reader.
Examine the barcode label to
see if it is missing, damaged,
or printed poorly. Replace, if
necessary (refer to “Adhering
Vial Labels” on page 7.4).
Examine the barcode label and
ensure it is the correct format
(refer to “Configure Barcodes”
on page 6.44.
Make sure nothing is blocking
the vial barcode reading station
(see Figure 8-3).
Contact Technical Support if
the problem persists.
5004 - Failed to
Read Slide ID
The slide ID could not be read
or is an invalid format. The
sample was not processed and
a slide was not made.
No slide present.
Slide present with missing or
damaged label. In AutoLoader
mode, this may be due to bad
laser etching.
System setting for OCR/Bar-
code label conflicts
System setting for OCR/Bar-
code label conflicts with the
type of label on the slide.
Mechanical misalignment or
failure of the reader.
Make sure a slide is present
and is labeled correctly. (Refer
to “Configure Barcodes” on
page 6.44.)
Check the slide label setting on
the instrument to see if it
matches the type of slide label
being used. Refer to “Configure
Barcodes” on page 6.44.
Make sure nothing is blocking
the slide ID reader (see Figure
8-3).
Contact Technical Support if
the problem persists.
Table 9.1 Sample Processing Errors
Error Description Possible Cause Corrective Action