TROUBLESHOOTING
9.4
ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
5005- Failed to
Tighten Cap
The vial could not be tightened
prior to the dispersion step.
Damaged vial cap.
Mechanical failure prevented
tightening of vial cap.
Check the vial and cap. Make
sure the cap does not have
broken cap ridges. replace a
damaged vial cap with a new
vial cap. With an undamaged
vial cap, loosen and re-tighten
the cap and process again.
5006 - Slide Not
Found (small batch
mode only)
A slide is not sensed in the
slide gripper when attempting
pickup. The sample is not pro-
cessed and no slide is made.
Note:
This error is only valid
when using an Advanced
sequence process - ‘Disable
Slide ID Match’ or ‘Multiple
Slides Per Vial’.
Slide not present in carousel
slot.
Slide leaning out of position in
carousel slot.
Mechanical misalignment or
failure of the slide gripper
Confirm that a slide is present
in the carousel and that it is in
position.
Attempt to reprocess the sam-
ple. Contact Technical Support
if the error persists.
5007 - Invalid Vial
ID
Barcode on the vial is not a
valid format.
Barcode data on the vial is too
long or too short.
Vial ID is the wrong format to
become an OCR slide ID.
The barcode configuration for
the vial ID does not match the
vial IDs used in your laboratory.
Check and correct the Vial ID
barcode configuration on the
instrument.
Verify that the Slide Label
Design is set to match the for-
mat used in the lab.
Use and pass the Test Settings
test prior to running samples.
Refer to “Configure Barcodes”
on page 6.44.
Table 9.1 Sample Processing Errors
Error Description Possible Cause Corrective Action
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