TROUBLESHOOTING
9.6
ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
5010 - Insufficient
Fluid or Filter Not
Present
The vial does not contain
enough fluid to process prop-
erly. (17 mL is the minimum
required volume.) The sample
was not processed and a slide
was not made.
Filter not present.
The vial leaked.
Pneumatic system error.
Preparation error resulting in
not enough fluid.
Note:
See “OPTIONAL
INSTRUCTIONS FOR ANCIL-
LARY TESTING” on page 7.37
for aliquot removal instruc-
tions.
Note:
This check is not per-
formed when using multiple
slides per vial sequence pro-
cessing.
Make sure a filter is present
and loaded correctly, with the
open end up.
Examine the vial to make sure
it is not leaking. Place sample
into another vial if it is dam-
aged.
Check the fluid level in the vial.
Add PreservCyt Solution if the
level is below the frosted line
on the vial. Do not overfill
beyond the frosted line. Repro-
cess the sample.
5011 - Excessive
Fluid
When introducing the filter into
the vial, the system detects the
fluid level too early. (21 mL is
the maximum allowed volume.)
There is too much fluid in the
vial. The sample was not pro-
cessed and a slide was not
made.
Too much fluid in the vial.
Pneumatic system error.
Examine the vial and see if the
level of the fluid is above the
frosted line on the vial. If it is
necessary to reduce the sam-
ple volume to between 17 mL
and 21 mL, save any excess
fluid in an appropriate con-
tainer. Reprocess the vial.
Table 9.1 Sample Processing Errors
Error Description Possible Cause Corrective Action
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