Hologic ThinPrep 5000 - Page 298

ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual 9.15
9
TROUBLESHOOTING
4008 - Vial Not
Successfully
Uncapped (Multiple
Slides per Vial in
small batch mode)
Failed to uncap the vial during
the batch.
Note: This is a batch error in
Multiple Slides per Vial mode
since there is only one vial
used in this process sequence.
In normal processing, this is a
sample error (5002) since the
system can go on to the next
sample.
Vial cap is screwed on too
tight.
Mechanical failure prevented
uncapping of the vial.
Check the vial and cap. Make
sure the plastic over wrap has
been removed from the vial.
Loosen and retighten the cap
and process again. If the error
persists, contact Technical
Support.
4009 - Positive
Tank Pressure
Positive tank failed to reach
transfer pressure.
(Pressure within the filter
required for cell transfer from
the filter membrane to the
microscope slide did not
occur.)
The filter might be punctured
or defective.
The system has a pressure
leak.
Check that the filters are not
defective. Reprocess the vial.
If the error persists, contact
Technical Support.
4010 - Bad Fluid
Level (Multiple
Slides per Vial in
small batch mode)
Fluid level is incorrect (MSVP
mode).
The system detected that the
initial fluid level in the vial was
more than the maximum of
21 mL or below the minimum
of 17 mL.
Check that the fluid level in the
sample vial is between 17 mL
and 21 mL when initiating pro-
cessing in the multiple slides
per vial mode.
4011 - Batch
Processing Error
The system has encountered a
positive pressure problem
during cell transfer. A slide was
not made.
The filter might be punctured
or defective.
The system has a pressure
leak.
Check that the filters are not
defective. Reprocess the vial.
If the error persists, contact
Technical Support.
4012 - Empty
Liquid Waste Tank
The liquid waste tank is full and
should be emptied. A batch
cannot be started until this has
been performed.
The system detected the waste
tank was full via a pressure
measurement.
Empty the liquid waste tank
(refer to page 8.10). The leak
test MUST be run after empty-
ing the waste tank.
If the message occurs and the
tank is empty, run the leak test.
If the leak test passes, attempt
to run a batch. If the leak test
fails, contact Technical Sup-
port.
Table 9.2 Batch Processing Errors
Error Description Possible Cause Corrective Action