TROUBLESHOOTING
9.16
ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
4013 - Carousel
Not Empty
(AutoLoader mode
only)
The carousel is not empty
during the start of AutoLoader
processing.
A vial, filter, slide or any combi-
nation is present in the carou-
sel.
Clear the carousel of any
media and start again.
4014 - Door
interlocks are
preventing slide
marking. Doors
must be closed to
mark slides.
(AutoLoader mode
only)
The system sensed the slide
door open while processing.
Processing cannot not pro-
ceed with doors open.
A door was forced open during
processing.
A door sensor is faulty.
Close the slide door if it is
open.
Contact Technical Support if
the door is closed and the error
recurs.
4015 - No Carousel
Slots Available
(AutoLoader mode
only)
Vials that have experienced a
sample error will be placed into
an empty carousel slot for
reprocessing/reconciliation
when the batch is complete.
The number of sample errors in
the batch has caused all avail-
able carousel positions to be
used up.
Exceeded maximum number of
sample errors in a batch.
Review the batch report to
identify the sample errors. Rec-
oncile the samples and repro-
cess in another batch.
4050 - Invalid Vial
ID (3 in a row,
AutoLoader mode
only)
Three consecutive occur-
rences of an invalid vial ID
Barocde configuration is not
set correctly or the vial labels
do not match the barcode con-
figuration
Check and correct the Vial ID
barcode configuration on the
instrument.
Use and pass the Test Settings
test prior to running samples.
Refer to “Configure Barcodes”
on page 6.44
Table 9.2 Batch Processing Errors
Error Description Possible Cause Corrective Action
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