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Honeywell 30 Series IP Cameras User Guide
Troubleshooting for Common Issues
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 7 Troubleshooting for Common Issues
Issues Solutions
Cannot play downloaded file
Use the player located on the CD that came with your camera.
IR video is poor.
•
Ensure that the power supply is adequate. An inadequate
power supply may not be able to support the IR lights.
•
Ensure that the objects to be illuminated are within the
camera’s IR range.
Cannot install/log in to web
client.
•
Ensure that your browser’s security settings allow ActiveX
controls.
•
Ensure that you have a valid network setup and that you
are using the correct login user name and password.
Water leaking into camera
housing.
Do not unscrew the air tight hole.
Power supply is unstable.
Use of a UPS power supply is strongly recommended.
The page of changing
password is lost.
Change the password of the camera in IPC Tool.
IP address of the camera is
shown as 0.0.0.0 in IPC Tool
Configure the IP address settings of the camera and the
computer in the same segment.
Recommended scenario for
intrusion/people detection in
indoor environment
•
General scenario:
Camera Height: 2M\ Angle: point to the ground with 15
degree \ Distance to target people: 3M
•
BW mode scenario:
Camera Height: 2M\ Angle: point to the ground with 15
degree \ Distance to target people: 2M
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