2 Solve problems
●
Solve problems checklist
●
Troubleshooting process
●
Tools for troubleshooting
●
Improve print quality
●
Print quality troubleshooting guide
●
Clean the printer
●
Solve paper handling problems
●
Solve performance problems
●
Solve connectivity problems
●
Service mode functions
●
Firmware upgrades
●
Solve fax problems (M631, M632, M633)
●
Solve email problems (M631, M632, M633)
For additional service and support information
HP service personnel, go to the Service Access Work Bench (SAW) at http://sawpro.glb.itcs.hp.com.
Channel partners, go to HP Channel Services Network (CSN) at www.hp.com/partners/csn .
At these locations, nd information on the following topics:
●
Install and congure
●
Printer specications
●
Up-to-date control panel message (CPMD) troubleshooting
●
Solutions for printer issues and emerging issues
●
Remove and replace part instructions and videos
●
Service advisories
●
Warranty and regulatory information
ENWW 77