Disable cartridge check
Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge
is removed or exchanged. Supply errors are ignored while the printer is in this mode. When the printer is in
this mode, access the troubleshooting menus and print internal pages (the print quality pages will be the
most useful). This test can be used to isolate problems, such as noise, and to isolate print-quality problems
that are related to the toner cartridge.
NOTE: Do not remove or exchange the toner cartridge until after beginning the disable cartridge check
diagnostic.
Disable cartridge check from a touchscreen control panel
1. From the Home screen on the printer control panel, swipe (right), and then touch the Support Tools
button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Disable Cartridge Check
3. Follow the prompts to perform a Disable Cartridge Check.
Disable cartridge check from a LCD control panel
1. rom the Home screen on the printer control panel, use the down arrow button to select the Print
menu.
2. Use the right arrow button to scroll to and select the Support Tools menu, and then press the OK
button.
3. Use the down arrow button to scroll to and select the Troubleshooting menu, and then press the OK
button.
4. Use the down arrow button to scroll to and select the Diagnostic Test menu, and then press the OK
button.
5. Use the down arrow button to scroll to and select Disable Cartridge Check, and then press the OK
button.
6. Follow the prompts to perform a Disable Cartridge Check.
Tools for troubleshooting: Paper path and sensor diagnostic tests
●
Paper path page
●
Paper path sensors test
●
Manual sensor tests
Paper path page
This page contains the following type of information:
ENWW Tools for troubleshooting 147
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