The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this printer.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper (MFP)
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Check to see if there are areas on the page that might have had staples removed. This can cause jams
and/or mispicks.
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The original might have something on it, such as staples or self-adhesive notes that must be removed.
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Check that all rollers are in place and correctly installed.
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Make sure that the top document-feeder cover is closed.
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The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
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The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the
paper stack is straight and the guides are against the paper stack.
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The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
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Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
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Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
Paper does not feed automatically
Table
2-77 Paper does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK
button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the printer and remove any paper in the paper path.
ENWW Solve paper handling problems 297