HP LaserJet Enterprise M607n - Page 107

4. Use the down arrow button to scroll to and select the Retrieve Diagnostic Data item,
and then press the OK button.
5. Follow the prompts on the control-panel display to save the data.
NOTE: The exported data might contain personally (customer) identiable
information.
d. If the error persists, replace the control-panel assembly.
2. The control panel should indicate a Ready, Paused, or Sleep mode on status. If an error message
displays, resolve the error.
●
Try using the Power-on checks section in the printer Troubleshooting Manual to solve the problem.
3. For network connection errors, check the cables.
a. Check the network cable connections between the printer and the computer or network port. Make
sure that the connections are secure.
NOTE: The network LEDs should be illuminated and ashing.
b. Make sure that the cables are not faulty by trying dierent cables, if possible.
c. Check the network connection. Verify that the port is active.
4. Print a conguration page. If the printer is connected to a network, an HP Jetdirect page also prints.
Print a conguration page from a touchscreen control panel
a. From the Home screen on the printer control panel, swipe (right), and the touch the Reports
button.
b. Touch the Conguration/Status Pages item
c. Touch Conguration Page to select it.
TIP: Multiple report pages can be selected, and then printed together.
d. Touch the Print button to print the pages.
Print a conguration page from a LCD control panel
a. From the Home screen on the printer control panel, use the down arrow button to select the
Print menu.
b. Use the right arrow button to scroll to Reports, and then press the OK button.
c. Use the down arrow button to scroll to Conguration/Status Pages, and then press the OK
button.
d. Use the down arrow or buttons to scroll to Conguration Page, and then press the OK button
to select it.
e. Use the down arrow and right arrow buttons to scroll to Print, and then press the OK button to
print the pages.
TIP: Multiple report pages can be selected, and then printed together.
ENWW Solve problems checklist 81