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LaserJet Enterprise M607n
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HP LaserJet Enterprise M607n - Page 356
430 pages
Manual
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5.
Load full r
eams o
f paper int
o the HCI. The tray
holds 2,100 sheets o
f paper
.
NOTE:
For bes
t resul
ts, load full r
eams of p
aper
.
Av
oid dividing reams in
to smal
ler sections.
6.
Close the HCI door
.
330
Chapter 2 Sol
ve pr
oblems
ENWW
355
357
Table of Contents
Main Page
Theory of operation
27
Related documentation and software
28
Basic operation
29
Sequence of operation
30
Engine-control system
31
DC controller
32
Motors
33
Fans
34
Solenoids
34
Clutches
34
Switches
34
Photointerrupter sensors
36
Sensors
36
LEDs
36
Low-voltage power supply
37
Low-voltage power supply voltages description
38
Over-current/over-voltage protection
38
Safety
38
Low-voltage power supply functions
39
High-voltage power supply
39
High-voltage power supply circuits
39
Fuser control
40
Fuser circuits
41
Fuser control functions
42
Fuser heater protection
44
Laser scanner system
45
Laser/scanner failure detection
46
Safety
46
Image formation system
47
Image-formation process
50
Step 1: Pre-exposure
50
Step 2: Primary charging
51
Step 3: Laser-beam exposure
52
Step 4: Development
52
Step 5: Transfer
53
Step 6: Separation
53
Step 7: Fusing
54
Step 8: Drum cleaning
54
Toner cartridge
55
Design
55
Pickup, feed, and delivery system
56
Photo sensors and switches
59
Motors, clutches, and solenoids
60
Jam detection/prevention
61
Input accessories
64
550-sheet paper feeder (PF)
64
Controller
64
Paper path
64
Pickup and feed components
65
Jam detection
68
2,100-sheet paper deck (HCI)
68
Controller
68
Paper path
68
Pickup and feed components
69
Jam detection
72
1x550, 3x550, 2,550-sheet paper decks (PD)
72
Controller
72
Paper path
72
Pickup and feed components
75
Paper deck jam detection
79
Output accessories
80
2-bin staple stacker multi-bin mailbox (SSMBM)
80
Controller
80
Paper path
80
Motors
81
Fan
82
Delivery functions
82
Delivery operation
82
Jam detection
85
5-bin staple stacker multi bin mailbox (SSMBM)
86
Controller
87
Paper path
87
Motors
89
Fan
89
Delivery functions
89
Delivery operation
90
Jam detection
92
Scanning and image capture system (M631, M632, M633)
95
Document feeder system (M631, M632, M633)
96
Document feed system
96
Sensors in the document feeder
96
Document feeder paper path
97
Document feeder simplex operation
98
Document feeder e-duplex operation
99
Deskew operation
100
Document feeder hinges
100
Solve problems
103
Solve problems checklist
105
Solve problems checklist
105
Print menu map
110
Print current settings pages
110
View, print and clear the event log
111
View or print the event log from the Troubleshooting menu
111
View, print, or clear the event log from the Service menu
112
Pre-boot menu options
113
Remote Admin
123
Required software and network connection
123
Telnet client
124
Network connection
125
Connect a remote connection
125
Disconnect a remote connection
129
Troubleshooting process
132
Determine the problem source
132
Pre-troubleshooting checklist
132
Troubleshooting flowchart
133
Power subsystem
134
Power-on checks
134
Power-on troubleshooting overview
135
Control panel checks (touchscreen models)
140
Control-panel diagnostics (touchscreen models)
140
Touchscreen diagnostic mode (touchscreen models)
140
Control-panel system diagnostics (touchscreen models)
145
Open the control-panel system diagnostic tests
145
Screen test
148
Touch test
152
SoftKey test
154
Backlight test
156
Sound test
157
Keyboard test (M632z/633z only)
158
Version
159
Control panel diagnostic flowcharts (touchscreen models)
160
Touchscreen black, white, or dim (no image)
161
Touchscreen has an unresponsive zone
162
No control panel sound
163
Home button is unresponsive
164
Hardware integration pocket (HIP) is not functioning (control panel functional)
165
Tools for troubleshooting
166
Individual component diagnostics
167
Tools for troubleshooting: LED diagnostics
167
Understand lights on the formatter
167
Heartbeat LED
167
HP Jetdirect LEDs
169
Tools for troubleshooting: Engine diagnostics
170
Engine test button
170
Defeating interlocks
171
Disable cartridge check
173
Tools for troubleshooting: Paper path and sensor diagnostic tests
173
Paper path page
173
Paper path sensors test
174
Manual sensor tests
177
Tools for troubleshooting: Print/stop test
179
Tools for troubleshooting: Component tests
181
Individual component diagnostics
181
Tools for troubleshooting: Scanner tests (MFP)
183
Continuous scan test (MFP)
183
Tools for troubleshooting: Scanner tests (MFP)
184
Run fax test (MFP)
184
Diagrams
185
Diagrams: Block diagrams
185
Diagrams Electrical components
185
Diagrams: External plug and port locations
197
Diagrams: Locations of major assemblies
199
Main assemblies (printer base)
199
Main assemblies (1x550-sheet paper feeder)
205
Main assemblies (1x550-sheet paper deck)
208
Main assemblies (3x550-sheet paper deck)
211
Main assemblies (2,100-sheet paper deck; M607/M608/M609)
214
Main assemblies (2,550-sheet paper deck; M631/M632/M633) (1 of 2)
216
Diagrams: General timing chart
219
Diagrams: General circuit diagrams
220
Internal test and information pages
228
Print a configuration page
228
Wireless page
230
HP embedded Jetdirect page
232
Fax accessory page
233
Finding important information on the configuration pages
234
Print a fuser test page
236
Control-panel menus
237
Copy menu (MFP models only)
239
Scan menu (MFP models only)
242
Print menu
243
HP JetAdvantage menu (MFP models only)
244
Quick Sets menu (MFP models only)
245
Contacts menu (fax models only)
246
Supplies menu
247
Trays menu
249
Reports menu
252
Settings menu
254
Support Tools menu
259
Control panel message document (CPMD)
266
Control-panel messages and event log entries
266
Improve print quality
267
Improve print quality
267
Introduction
267
Print from a different software program
267
Check the paper-type setting for the print job
267
Check the paper type setting (Windows)
267
Check the paper type setting (OS X)
268
Check toner-cartridge status
268
Print a cleaning page
268
Visually inspect the toner cartridge
269
Check paper and the printing environment
269
Step one: Use paper that meets HP specifications
269
Step two: Check the environment
269
Step three: Set the individual tray alignment
270
Try a different print driver
270
Check the EconoMode settings
271
Adjust print density
271
Print quality troubleshooting guide
273
Introduction
274
Toner cartridges
275
Check toner-cartridge status
275
Visually inspect the toner cartridge or cartridges
275
Check the paper-type setting for the print job
276
Check paper and the printing environment
276
Information to collect
277
Product specific image defects
277
Resolving print quality problems
277
Introduction
277
Troubleshoot print quality problems
278
Repetitive image defect ruler
285
Use a ruler to measure between repetitive defects
286
Printer specific image defects
289
Image defect events
289
44 mm (44.1 mm) wide pitch banding
290
Description of the defect
290
Conditions that can cause the defect
290
Solutions for the defect
290
Parts related to the defect
290
18 mm leading edge blur
291
Description of the defect
291
Conditions that can cause the defect
291
Solutions for the defect
291
Parts related to the defect
291
46 mm leading edge blur
292
Description of the defect
292
Conditions that can cause the defect
292
Solutions for the defect
292
Parts related to the defect
292
25 mm leading edge blur
293
Description of the defect
293
Conditions that can cause the defect
293
Solutions for the defect
293
Parts related to the defect
293
50 mm trailing edge blur
294
Description of the defect
294
Conditions that can cause the defect
294
Solutions for the defect
294
Parts related to the defect
294
75 mm trailing edge blur
295
Description of the defect
295
Conditions that can cause the defect
295
Solutions for the defect
295
Parts related to the defect
295
104 mm trailing edge blur
296
Description of the defect
296
Conditions that can cause the defect
296
Solutions for the defect
296
Parts related to the defect
296
111 mm trailing edge blur
297
Description of the defect
297
Conditions that can cause the defect
297
Solutions for the defect
297
Parts related to the defect
297
120 mm trailing edge blue duplex side
298
Description of the defect
298
Conditions that can cause the defect
298
Solutions for the defect
298
Parts related to the defect
298
Hot offset
299
Description of the defect
299
Conditions that can cause the defect
300
Solutions for the defect
300
Parts related to the defect
300
Mottle/graininess
301
Description of the defect
301
Conditions that can cause the defect
302
Solutions for the defect
302
Parts related to the defect
302
Mottle/graininess
303
Description of the defect
303
Conditions that can cause the defect
304
Solutions for the defect
304
Parts related to the defect
304
Clean the printer
305
Clean the paper path
305
Print a cleaning page
305
Check the scanner glass for dirt and smudges (MFP)
306
Clean the pickup rollers and separation pad in the document feeder (MFP)
308
Clean the Tray 1 roller and separation pad
310
Step 1: Clean the Tray 1 roller
310
Step 2: Clean the separation pad assembly
311
Clean the Tray 2-X rollers
313
Step 1: Clean the Tray 2-X rollers
313
Solve paper handling problems
320
Printer feeds incorrect page size
320
Printer pulls from incorrect tray
320
Printer will not duplex or duplexes incorrectly
320
Paper does not feed from Tray 2-X
321
Output is curled or wrinkled
321
Printer does not pick up paper or misfeeds
322
The printer does not pick up paper
322
The printer picks up multiple sheets of paper
323
The document feeder jams, skews, or picks up multiple sheets of paper (MFP)
323
Paper does not feed automatically
323
Clear paper jams
325
Paper path jam sensor locations
326
Paper jam locations (M631, M632, and M633)
333
Paper jam locations (M607, M608, and M609)
334
Auto-navigation for clearing jams
334
Experiencing frequent or recurring paper jams?
334
Clear paper jams in the document feeder
336
Clear paper jams in Tray 1(M631, M632, and M633)
338
Clear paper jams in Tray 1 (M607, M608, and M609)
340
Clear paper jams in Trays 2, 3, 4, or 5 (M631, 632, and 633)
343
Clear paper jams in Trays 2, 3, or 4 (M607, M608, and M609)
347
Clear paper jams in the 2,550-sheet high-capacity input tray (M631, M632, and M633)
351
Clear paper jams in the 2,100-sheet high-capacity input tray (M607, M608, and M609)
354
Clear paper jams in the right door and fuser area (M631, M632, and M633)
357
Clear paper jams in the rear door and fuser area (M607, M608, and M609)
360
Clear paper jams in the output bin (M631, M632, and M633)
363
Clear paper jams in the output bin (M607, M608, and M609)
364
Clear paper jams in the duplexer (M631, M632, and M631)
365
Clear paper jams in the duplexer (M607, M608, and M609)
367
Clear paper jams in the envelope feeder (M631, M632, and M633)
369
Clear paper jams in the envelope feeder (M607, M608, and M609)
371
Clear paper jams in the HP Stapling Mailbox (M631, M632, and M633)
373
Clear paper jams in the HP Stapling Mailbox accessory (M607, M608, and M609)
375
Clear staple jams (M631, M632, and M633)
376
Clear staple jams (M607, M608, and M609)
379
Change jam recovery
382
Solve performance problems
383
Factors affecting print performance
383
Print speeds
384
The printer does not print or it prints slowly
385
The printer prints slowly
385
Solve connectivity problems
387
Solve wired network problems
387
Introduction
387
Poor physical connection
387
The computer is unable to communicate with the printer
387
The printer is using incorrect link and duplex settings for the network
388
New software programs might be causing compatibility problems
388
The computer or workstation might be set up incorrectly
388
The printer is disabled, or other network settings are incorrect
388
Solve wireless network problems
388
Introduction
389
Wireless connectivity checklist
389
The printer does not print after the wireless configuration completes
390
The printer does not print, and the computer has a third-party firewall installed
390
The wireless connection does not work after moving the wireless router or printer
390
Cannot connect more computers to the wireless printer
390
The wireless printer loses communication when connected to a VPN
391
The network does not appear in the wireless networks list
391
The wireless network is not functioning
391
Reduce interference on a wireless network
391
Service mode functions
392
Service menu
392
Printer resets
397
Restore factory-set defaults
397
Printer cold reset
397
Format Disk and Partial Clean functions
399
Active and repository firmware locations
399
Partial Clean
399
Execute a Partial Clean
400
Format Disk
400
Execute a Format Disk
401
Firmware upgrades
403
Determine the installed revision of firmware
404
Perform a firmware upgrade
406
HP Embedded Web Server
406
USB flash drive (control-panel menu)
407
USB flash drive (Pre-boot menu)
409
Solve fax problems (M631, M632, M633)
411
Solve email problems (M631, M632, M633)
411
Printer specifications
413
Printer dimensions
414
Printer dimensions (M607, M608, M609)
414
Printer dimensions (M631, M632, M633)
417
Printer space requirements
420
Power consumption, electrical specifications, and acoustic emissions
420
Operating environment range
420
Certificate of Volatility
421
Index
425
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