IBM i Series

IBM Licensed Programs: Networking Products 667
IBM Licensed Programs: Networking Products
IBM Corepoint Telephony Version 6 Release 2 (5648-C69)
Corepoint Telephony provides a comprehensive Computer Telephony Integration (CTI)
solution to allow communication between an iSeries server and a telephone switch. Corepoint
Telephony provides the following features:
• Inbound Call Processing using customer information from business applications, agent
information (such as skills and availability), and load balancing information (such as
call center volumes) to route an incoming call to an agent that is best able to serve the
caller
• Information to allow managers to measure the effectiveness of their call centers
• Desktop Tools that include a softphone integrated with the PBX/ACD system and
integration tools such as JavaBeans and Dynamic Data Exchange (DDE)
• Access Channels that provide computer telephony features such as screen pop,
linking calls with data, and intelligent call routing across different customer access
channels, including PBX/ACD systems, voice response units (VRU), and Web
self-service systems
• Outbound Call Processing to automate the placement of outbound calls by preview,
power, or predictive dialing from customer lists
The Corepoint Telephony Base Option for iSeries provides an API to the iSeries and
application developer and end user, integrating the power of the iSeries server with a
telephone system.
Corepoint Telephony Base Option for iSeries consists of two major components:
• The Telephony API, which installs on the iSeries server as program ID 5769-CP4
• The Corepoint Telephony Base Version 6 Release 2, which installs on the Integrated
xSeries Server for iSeries (Integrated Netfinity Server) running Windows NT, or
optionally installed on a network attached Personal Computer running OS/2 or
Windows NT, or on an pSeries (RS/6000) running AIX.
IBM Corepoint Telephony Version 6 Release 2 Summary
Product number 5648-C69
Replaces product CallPath Server for AS/400 (5769-CP4)
Minimum OS/400 level V4R3
Installation prerequisites Windows NT on Integrated xSeries Server
Related products None