IBM Licensed Programs: System Management Products, Services 707
IBM Licensed Programs: System Management Products, Services
Universal Connection – New with V5R1
IBM now gives you even more options for Electronic Customer Support (ECS) and Electronic
Service Agent connectivity through Universal Connection. In addition to dial-up support over
TCP/IP via ATT Global Network Services, with V5R1 the Universal Connection also supports
Internet connections using a virtual private network (VPN). This can be used for:
• Direct Internet connection through the integrated modem with an Internet Service
Provider (ISP) of your own choosing or through higher speed connections (T1, T2,
Ethernet-attached cable or DSL modems).
• Connection through a firewall via your virtual private network (VPN) gateway.
IBM offers connections through VPN to provide secure connections over the Internet.
The Universal Connection enables a variety of ESP support tools that report inventories of
software and hardware on your machine to IBM so you can get personalized electronic
support based on your system data. This helps streamline your support process so you can
spend more time running your business rather than maintaining your systems. You control the
transmission of data to use (what is sent when). We secure your customer data behind a
firewall and use the data exclusively to provide you our world class, personalized support.
Personalized data enabled by the Universal Connection includes:
• Electronic Service Agent Inventory: Collects machine inventory of hardware,
installed software, performance data, and fix levels. This information enables:
– Simplified hardware and software upgrades
– Assistance in the placement of new I/O features
– Identification of fixes that apply to your system
– Proactive advice on how you can avoid performance problems through an analysis of
your current system performance
• Electronic Customer Support (ECS): Allows you to electronically report problems
and receive fixes that apply to your system from your iSeries.
• Electronic Service Agent Problem Reporting: Allows for real-time monitoring of
system hardware to automatically report critical errors and monitor for pending errors.
The ability to configure VPN connections is enabled in Client Access Family Service Pack 1,
available at:
http://www.ibm.com/servers/eserver/iseries/clientaccess/casp
To take advantage of these capabilities, use the EZ-Setup wizard at system setup or use the
ESP wizard located under Management Central in Operations Navigator.
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