Symptom Solution
Apple CarPlay or Android Auto
does not start.
The smartphone linking function cannot be used with
a charging-only USB cable.
Use a cable capable of transferring data. Some ca-
bles may not be supported.
Recommended USB cable requirements are listed
below.
● iPhone: Use an official Apple USB cable or a USB
cable that has been Apple MFi certified.
● Android: Use a cable that is 1.8 m (6 ft.) or shorter,
and do not use an extension cable.
● Use a cable displaying the USB logo
.
If the smartphone linking function worked previously
but no longer works, replacing the USB cable may
resolve the issue.
After checking all of the above, connect Apple Car-
Play or Android Auto.
When an Apple CarPlay/An-
droid Auto connection is estab-
lished and a video is being played,
the video is not displayed, but au-
dio is output through the system.
As the system is not designed to play video through
Apple CarPlay/Android Auto, this is not a malfunc-
tion.
Audio is not output.
The volume of the multimedia system may be muted
or set too low. Increase the volume on the multimedia
system.
Make sure Apple supported apps are used for Apple
CarPlay and Google
™
supported apps are used for
Android Auto. Playing music from web browser will
lead to no or improper audio output.
The screen flickers and audio is
noisy.
Check whether the USB cable connected to the mul-
timedia system is damaged. To check whether there
is internal damage to the USB cable, connect the
smartphone to another system such as a PC, then
confirm that charging starts and that it is recognized
by the system.
Replace the USB cable with another cable.
3-3. Using Apple CarPlay and Android Auto
139
3
Connecting a smartphone or communication device
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