Scala | V7 | Servicing and Maintenance
Problem Possible causes Solution
When starting the
system, there is a
black window saying
failed and asking for
a login.
This window
comes from a
virtual machine
software that
analyzes sensors
data. This
program is
necessary for the
correct operation
of the receiver.
Important: DO NOT CLOSE this window. Failed
and login indications are normal and always
appear. You do not need to enter anything.
•
On the top of the window, click minimize to hide
it. Change the settings as indicated in Automatically
Opening Scala at Start Up on page 15 to keep it
hidden. This icon should always appear at the
bottom of your desktop screen:
• If you close the window, restart the computer.
• Do not click inside the window or you will loose the
mouse. If you lost the mouse, connect a keyboard
and press ctrl + cmd (Apple) / ctrl + window key
(Windows).
Sensor data is not
displayed, LEDs are
red or orange.
You may have
closed the virtual
machine when
you opened Scala
or when you
plugged in a
device.
1.
Check if this icon is in the dock, at the bottom of
your screen:
2.
If it is not present, restart the system.
Important:
A virtual machine starts automatically when
starting your computer and is necessary
for Scala functioning. The virtual machine
window can appear when opening Scala. Do
not close it.
A message is also displayed when plugging
an USB device. For guidance, see: A VMware
Fusion message appears when adding a new
USB key.
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