Panasonic KX-NS500 - Page 164

Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Group—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
*1
If Custom Period is selected, set Start Date/Start Time/End Date/End Time also.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent
Agent—View Report
To display a report according to agents, follow the procedure below. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the View Report button is greyed
out.
1. Enter the report output conditions and click the View Report button.
2. The ACD Report - Agent Report screen is displayed.
3. Results for the following items are displayed.
Item
Description
Total Answer
Total Answer The number of calls that the target agent answers.
Talk Time
Total The total talking time for the target agent. (HH:MM:SS)
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
Login Time The total login time for the target agent. (HH:MM:SS)
Not-ready Time The total not ready time for the target agent. (HH:MM:SS)
Wrap-up Time The total wrap-up time for the target agent. (HH:MM:SS)
4. Reports can be outputted in the following 3 ways.
• Graph: Click the Graph button to display the report in graph form on the ACD Report - Agent
Graph screen. Click the Print button to print the graph.
• Export: Click the Export button to output the report to a local PC as a file.
• Print: Click the Print button to print the report.
5. Click the Close button to close the ACD Report - Agent Report screen.
164 PC Programming Manual
8.4.2 Users—ICDG Management—ACD Report