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Polyend Play+ Manual Rev 2
System
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NOTES
Important Notes for USB Audio & MIDI Requirements and Troubleshooting
• Audio over USB on the Polyend Play+ is only supported on the latest
operating systems for Mac and Windows PC. Phones and older
operating systems are not supported and may not be compatible. Make
sure your computer OS and relevant drivers are up to date.
• USB hubs are not supported. Connect Play+ directly to your computer.
• Make sure your USB cable is capable of data transfer, some USB
cables are created for charging only.
• To make sure Play+ is correctly recognized as an audio device by your
computer OS and DAW follow, in the dened order, these few steps:
1. Connect the USB cable while your Play+ is switched off.
2. Once the USB cable is connected to the devices, power on Play+
3. Launch the DAW on the Mac/PC.
4. Select Play+ as your audio input and output device.
• If you are still experiencing issues then we suggest trying the following:
• Change to another buffer size setting.
• Create an aggregate device to use a different audio output device
simultaneously with Play+ as your input device. Aggregate device
setting especially helps with buffer underruns which result in buzzing
/ frozen loop at the output and can happen in certain congurations
during operations like switching synth patches while playback is
running
• Double check USB sockets, if multiple sockets are available please
try all sockets.
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