Return ONLY the specic product covered by the warranty. Do not ship cables, manuals, CDs, etc.
USA and
Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Asia-Pacic: Please return the product to your dealer or retailer or Contact
Promise technical support for instructions before shipping the
product.
Other Countries Please check Promise E-Support: https://support.promise.com
for the location nearest you. Contact the ofce or repair depot for
full instructions before shipping the product.
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of your proof of purchase
You are responsible for the cost of insurance and shipment of the product to Promise. Note that
damage incurred due to improper transport or packaging is not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with new or reconditioned
parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the
replacement unit is under warranty for the remainder of the original warranty term from purchase date,
or 30 days, whichever is longer.
Promise pays for outbound standard shipping charges only. You must pay for any additional shipping
options, such as express shipping and return of the defective part or unit.
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TroubleshootingPegasus3 Product Manual
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General
Weight and Dimensions
