CHAPTER
12
Manual No. 016-3001-015 Rev. C 229
C hapter 12
Troubleshooting the
Viper Pro System
This chapter contains information on troubleshooting the Viper Pro system. Please read through all sections in
this chapter before contacting technical support, as many common questions are answered here.
Viper Pro Troubleshooting Information
This section contains information about possible issues and solutions for the Viper Pro system.
General Issues
Issue Possible Cause Solution
Viper does not
power up.
• No power to unit • Check for +12VDC on pin 16 of the Viper power cable.
• Blown fuse • Check for continuity in 10 amp fuse in Viper power cable.
• Poor ground • Make sure that pin 1 is connected to the battery ground.
CAN nodes not
detected.
• No power to CAN nodes
• Verify that there is 12 volt power and ground to the CAN node's
logic power
• Weak or dirty power to
the CAN nodes
• Verify that the 12 volt power to the CAN node is coming from the
switch relay that is connected to the battery
• Water in CAN nodes
• Do not direct any pressure or wash stream directly at the CAN
node(s) to prevent water and moisture from building up in the
nodes.
• Corrosion in CAN
connections
• Disconnect and clean the CAN connections.
• Broken cable to node • Repair or replace cable.
• Low power voltage • Verify at least +10VDC at node.
Touch screen does
not respond to touch
• Area touched does not
include a selectable
function
• Touch an area of the screen that contains a selectable function.
• System is busy
processing a previous
request
• Wait for system to finish processing previous requests.
To Next Page
Loading...
