12
Manual No. 016-3001-015 Rev. C 233
Troubleshooting the Viper Pro System
Error Messages
The following table provides issues and solutions about error messages displayed on the Viper system.
General Error Messages
Setup Error Messages
Issue Possible Cause Solution
The Activation key is
not valid
• Incorrect Activation key
entered
• Re-enter the Activation key. If this still does not work,
contact a local Raven representative.
Scout file error
• Scout file for one of the
jobs is missing
• Touch OK to bypass.
• File is an older version
and not compatible with
the current software
release
• Touch OK to bypass.
JobMap error
• Scout file for job is
missing
• Touch OK to bypass and create a scout file for the
current job.
Issue Possible Cause Solution
Sections must be
specified in left-to-
right order
• Sections are not
configured sequentially in
a left-to-right order
• Configure the sections in a left-to-right order. See
Section Setup Wizard section on page 186 for more
information on configuring sections.
There is a gap or
overlap between
sections
• Improper values entered
into either section widths
and/or the left/right
values for individual
section sections.
• Check the section setup values entered for Left/Right,
and check the sections set up for this product. Set up
section sequentially from left-to-right. Left/Right value is
measured from center of section.
• Section select functions
not properly configured.
• Section select must specify individual sections for
individual products if a gap or overlap is detected.
Missing Scout File
• Scout files have been
deleted from the scout
folder but other folders
contain files associated
with the job.
• Delete all files with the same name from all the other
folders on the flash drive if the specified job name is not
necessary for the job in progress. Use the File
Maintenance function to delete the remaining files.
Make sure to keep a backup on a home or office PC if
the job will be needed at a later date.
Rx Colors error.
“You must enter a
name for this
template”
• The custom RxMap
Colors was selected but
no name was given to the
template
• Enter a name for the custom Rx Color template.
RxColor error. “You
must pick a color for
entry Minimum”
• There is no color
selected for the range
• Touch Select and select a color for the minimum level.
Could not grow
buffer
• Streetmaps that are
being installed are too
large for the Viper system
memory
• Limit streetmaps to four counties or less, depending
upon the file size. More densely populated counties
have a larger file size than sparsely populated counties.
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