GENERAL TROUBLESHOOTING
SM 4-13 J001/J003
Trouble-
shooting
White patches, or horizontal white lines
Cause 1: Original image abnormal.
Solution 1:
In the software application, check the original image for streaking (especially
at borders between different colors). Correct the original image.
Cause 2: One or more print heads are blocked.
Solution 2: Do cleaning Cycle 1 and then Cleaning Cycle 2. (4.5)
Vertical white lines
Cause:
Solid or intermittent white lines from the top to the bottom of the sheet caused
by a blocked ink nozzle.
Solution: Do cleaning Cycle 1 once. (4.5)
Image chaffed in horizontal direction
Cause:
Solid or intermittent white lines from edge to edge of the sheet caused by a
blocked ink nozzle.
Solution: Do cleaning Cycle 1 once. (4.5)
Only 1 line printed at leading edge
Cause 1:
Paper with punched holes, or thin or slick paper with too much “play” was
used that allowed slippage during feed.
Solution 1:
Check the paper used for the print job and make sure that it meets standards
for use with this printer. For more see the Operating Instructions or the last
section “Specifications” of the Service Manual.
Cause 2:
Paper is jammed or slipping on the transport belt due to the accumulation of
paper dust, etc. on the belt.
Solution 2:
Clean accumulated paper dust, etc. from the transport belt. The service
technician must clean the transport belt. (2.5)
Unwanted dots
Cause: Flakes of paper dust or dry ink have fallen onto the printed sheet.
Solution:
Do cleaning Cycle 1 once. (4.5) Operator should call for service if cleaning
does not solve the problem.
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