Ricoh J001 - SC Codes

Troubleshooting
Call Center Manual 23 J007/J010/J011
J007/J010/
J011
Call Center
Manual
Instructions
1. If the size of the print job is very large, change the print mode.
2. If the problem is not related to the size of the print data, use the printer driver to
switch to the EMF format spooling.
Printer stops before the print job finishes
Is there a paper size selection in the software application that the printer cannot
recognize?
The printer will stop if it detects an unsupported paper size setting in the data stream of the
print job.
Does the paper have perforations near the leading edge?
Holes near the leading edge will confuse paper size detection.
Is the duplex unit set and locked?
The duplex unit must be installed and locked in place.
Instructions
1. Open the printer driver and confirm that bi-directional printing is selected and
enabled.
2. Check the application software and make sure that the size of the paper selected
for the job is supported by the printer.
3. If the paper has holes or dark colors near the leading edge, rotate the paper 180
degrees, then select Rotate 180 Degrees in the printer driver.
4. Remove the duplex unit and reinstall it.
5. Make sure that the release levers on both ends of the duplex unit are at the lock
position.
SC Codes
 If one of the SC codes in the table below appears, instruct the customer to cycle the
printer off and on and then try to use the printer again. If the error persists, the
machine will require servicing.
SC Code
950
951
1. Cycle the machine off/on.
2. Try to use the printer again.
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