J007/J010/J011 20 Call Center Manual
Never attempt to disassemble the printer.
Keep paper clips, staples, etc. away from the printer.
If any liquid spills into the printer, switch it off immediately, then disconnect the
power cord. Call for service.
Paper Jams
Paper jams and printer stops
A. Is the paper loaded correctly?
Instructions
1. Remove the paper tray.
2. Remove the paper.
3. Check the positions of the fences and confirm that they are at the correct
positions for the paper size.
4. Fan the stack to remove static cling before you reload it.
B. Is the duplex unit installed and locked?
Instructions
1. Remove the duplex unit from the back of the printer.
2. Reinstall the duplex unit.
3. Confirm that both latches on either side of the duplex unit are at the lock position.
The duplex unit must be installed in order to operate the printer, even for
single-sided printing.
C. Is the rear cover installed correctly?
Instructions
1. Remove the rear cover.
2. Rotate the paper feed dial a few turns.
3. Reinstall the rear cover.
D. Can you remove the paper jam?
Instructions
1. Use the Status Monitor to confirm the location of the jam.
2. Remove the rear cover.
3. Rotate the paper feed dial to feed the paper out of the paper path.
4. Remove the paper tray to see if any paper has feed partially out of the tray.
5. Inspect the paper path for paper scraps or any other foreign objects.
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