GENERAL TROUBLESHOOTING
J001/J003 4-12 SM
4.4 GENERAL TROUBLESHOOTING
4.4.1 POOR QUALITY IMAGE
Colors not what you expect
Cause 1:
The correct paper was not used for the print job, or the paper was not loaded
correctly.
Solution 1:
Check the selection of the type of paper in the printer driver (transparency, ink
jet, plain paper, etc.). Confirm that the same type of paper is loaded correctly
in the printer.
Cause 2: The print mode selection was not correct.
Solution 2:
Make sure that the print mode selection in the printer software application and
the printer driver are correct (Paper Type, Print Quality, Level Color, etc.)
Cause 3: Job settings in the software application are not correct.
Solution 3:
Check the settings for the print job in the software application. The settings in
the software application have priority over the printer driver settings.
Cause 4: One or more print heads are blocked.
Solution 4: Do cleaning Cycle 1 and then Cleaning Cycle 2. (4.5)
Colors faint
Cause 1: The correct paper was not used for the print job.
Solution 1:
Check the selection of the type of paper in the printer driver (transparency, ink
jet, plain paper, etc.). Confirm that the same type of paper is loaded in the
printer.
Cause 2: The print mode selection was not correct.
Solution 2:
Make sure that the print mode selection in the printer software application and
the printer driver are correct (Paper Type, Print Quality, Level Color, etc.)
Make sure that the “Color/Black and White” selection is correct.
Cause: 3 One or more print heads are blocked.
Solution 3: Do cleaning Cycle 1 and then Cleaning Cycle 2. (4.5)
Color print job prints in monochrome
Cause 1: “Black and White” was selected for the print job.
Solution 1:
On the “Setup” sheet of the printer driver, make sure “Color” is selected under
“Color/Black and White”.
Cause 2: Correct data not selected for the print job.
Solution 2: Confirm that the software application printed the correct data.
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