J007/J010/J011 8 Call Center Manual
Troubleshooting Guide
Computer freezes
No free space available on HDD
How much free space is available on the HDD? (At least 70 MB required)
If there is no free space on the HDD, delete some files to create more space on the HDD.
Instructions
1. If the Status Monitor is set for "Auto start up setting", disable this setting.
2. In the printer driver settings, enable "Spool data in EMF format".
3. If any resident programs are running, shut them down.
4. If bi-direction communication is on, switch this setting off.
5. Reboot the PC
Error Messages
Cover alert message does not disappear
Is the top cover and other covers closed correctly?
Instructions
1. Check the status of the top cover in the Status Monitor. (Tell the customer how to
use the Status Monitor, if necessary).
2. Make sure the rear cover is closed completely.
3. Make sure the duplex unit is attached and locked.
4. Swap and repair if this does not solve the problem.
Ink cartridge alert message does not disappear
Has the ink cartridge been removed and reinserted?
Instructions
1. Open the right cover.
2. Remove and reinsert the affected ink cartridge.
3. Cycle the printer off/on.
4. Swap and repair if this does not solve the problem.
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