Troubleshooting
Repair Center Manual 27 J007/J010/J011
J007/J010/
J011 Repair
Center
Manual
Paper transport timing abnormal
Description: The leading edge of the paper was detected at the registration sensor before
the trailing edge was detected at the trailing edge sensor (or PFU relay sensor).
Probable Cause: Registration sensor signals did not change.
Location: 1st, 2nd registrations sensors
Service Center Procedure:
1. Confirm that rear paper guide is set correctly.
2. Remove paper cassette Tray 1 and confirm that there is no paper in the printer.
3. Confirm that the paper is not curled.
4. Confirm that the type of paper can be used with the printer.
Replacement Procedure:
1. Clean transport belt.
2. Replace the 1st registration sensor.
Tray 2
Paper feed failure – PFU (Tray 2)
Description: The PFU relay sensor signaled a paper late error after paper was fed from the
PFU.
Probable Cause: The signal of the PFU relay sensor did not change, or the feeler of the
PFU relay sensor did not return to its home position properly.
Location: PFU (optional tray), or control board
Service Center Procedure:
1. Check paper load. (Remove paper, fan paper to remove static cling, re-load
2. Reduce or increase the amount of paper loaded.
3. Check and reset the position of the end fence.
4. Confirm that the paper is not curled.
5. Confirm that the type of paper can be used with the printer.
6. Confirm that the paper cassette is loaded correctly. (Remove the cassette and set
it again).
7. If another paper cassette is available use the extra cassette.
Replacement Procedure:
1. Replace paper feed clutch in Tray 2.
2. Replace paper cassette.
3. Replace Tray 2.
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