SM 8-12 J001/J003
SERVICE CENTER CALL RESPONSE PROBABLE CAUSE OPERATOR ACTION
SERVICE TECHNICIAN (ST) and/or
NATIONAL RECLAMATION CENTER
(NRC) ACTION
only coated paper that is recommended for
use with this printer.
1-5 Check the settings of the side fences, and
make sure that the top of the stack is not
higher than the load limit mark. The side
fences should be snug (not to tight) against
the sides of the stack, and the top of the stack
should be below the load limit mark.
Feed roller slippage. Load the paper cassette so the top of the stack is
below the load limit mark on the paper cassette.
1-6
Curl can develop if paper remains unused and
loaded in the paper cassette for a long period.
Remove the curled or wrinkled paper.
Curled or wrinkled paper has jammed. Remove the curled or wrinkled paper.
1-7 If prin
ting on envelopes, use a pen or other flat
object to flatten the edges of the envelopes
before loading. Also, make sure the envelopes
are approved for use with this printer.
Envelopes to thick to feed. Use only approved envelopes and flatten their
edges before loading.
(2) Remove paper and make sure that the paper
is in good condition (does not fall into the
category of paper not recommended for the
printer) and load it again.
Paper cassette set incorrectly. Reset the paper in the tray.
2-1 Make sure that the paper cassette is inserted
completely.
The paper cassette is partially open because it has
not been inserted in the printer correctly.
Open and close the paper cassette.
2-2 The end fence is too tight against the bottom
of the stack. The end fence should be snug
(not to tight) against the bottom of the stack.
Also, never push on the end fence when
closing the paper cassette.
Pushing strongly on the end fence can cause paper
to can bend the stack, preventing paper from
feeding correctly to the feed roller.
Open the paper cassette and reset the end fence.
2-3 Make sure that paper is not caught on the
bottom plate and that it is aligned correctly
with the front side of the cassette.
When the paper was loaded, paper was caught in
the groove of the bott
om plate and the front edge of
the stack was not against the front plate of the
cassette.
Open the paper cassette and reset the stack.
2-4 Check the paper in the paper cassette for a
slight gap between the side fences and the
sides of the paper stack.
The paper stack is not flat and paper cannot feed
correctly.
Adjusts the positions of the side fences so they
are not too tight.
(3) Disconnect the duplex unit and check the
reverse guide to make sure that reverse guide
is closed on both ends. If open, lock the
reverse guide on both ends.
Not closed after a jam was removed.
The difference in the pressure between the half-
locks of the reverse guide on the left and right side
(if both are not locked correctly) can cause the
paper to skew, preventing the paper from passing
feeding in the paper path.
Remove the duplex unit and make sure that the
reverse guide is locked on both sides.
(4) ST Descriptions
4-1 Check the end fence and make sure that it
can lock.
End fence is damaged. Replace the end fence (ST).
4-2 Check the side fences and make sure that
they can lock.
Side fences damaged. Replace the side fences (ST).
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