General Troubleshooting
SM 4-17 J007/J010/J011
J007/010/
J011
Vertical white lines
Cause: Solid or intermittent white lines from the top to the bottom of the sheet
caused by a blocked ink nozzle.
Solution: Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem,
do "Head-Flushing".
Image chaffed in horizontal direction
Cause: Solid or intermittent white lines from edge to edge of the sheet caused by a
blocked ink nozzle. This is a common problem if the printer has not been
used for a long period.
Solution: Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem,
do "Head-Flushing".
Only 1 line printed at leading edge
Cause 1: Paper with punched holes, or thin or slick paper with too much “play” was
used that allowed slippage during feed.
Solution
1:
Check the paper used for the print job and make sure that it meets
standards for use with this printer. For more see the Operating Instructions
or the last section “Specifications” of the User Guide.
Cause 2: Paper is jammed or slipping on the transport belt due to the accumulation
of paper dust, etc. on the belt.
Solution
2:
Clean accumulated paper dust, etc. from the transport belt. The service
technician must clean the transport belt.
Unwanted dots
Cause: Flakes of paper dust or dry ink have fallen onto the printed sheet.
Solution: Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem,
do "Head-Flushing".
Skewed image
Cause 1: Paper skewed immediately after loading, before paper out (last sheet), or
after removing a paper jam.
Solution
1:
Remove the paper from the paper tray. Fan it to remove static cling. Tap the
edge of the stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
Make sure that the paper is approved for use with this printer. For
more, see the last section of the User Guide ("Specifications").
Make sure the paper is free of curl, creasing, etc. or any other
deformity.
Make sure the side and end fences of the paper cassette are set at the
correct positions.
Make sure that the top of the stack does not exceed the load limit mark
on the side of the cassette.
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